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Help & FAQs

Frequently Asked Questions (FAQ)

Grow Stow – Your Trusted UK Store

1. How long does delivery take?

Our delivery time is 3 to 5 working days across the United Kingdom.

2. Do you offer free shipping?

Yes! We offer free delivery across the entire UK on all orders.

3. How long does order processing take?

All orders are processed on the same day they are placed.

4. What is your return policy?

You can return your items for free within 30 days of receiving your order.
Items must be in unused and intact condition.

5. How do I request a return or refund?

Simply email us at contact@growstow.uk with your order number and reason for the return.
We will guide you through the quick and easy process.

6. Is my payment information secure?

Yes. All transactions are protected using SSL encryption technology, ensuring a safe checkout experience.

7. Where are orders shipped from?

All orders are dispatched from:
8 Essex Cl, Powick, Worcester, UK

8. Can I change or cancel my order?

If you need to make any changes, please contact us as soon as possible at
contact@growstow.uk
We may be unable to modify orders already processed or shipped.

9. What should I do if my order arrives damaged or faulty?

If your product arrives damaged, faulty, or incorrect, contact us within 30 days and we will send a free replacement.

10. How can I contact customer support?

You can reach us anytime at:
📧 contact@growstow.uk

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